7-Day Return & Exchange Policy

1. Our Quality Guarantee

At Zarina Jewels, we hold our jewellery to meticulous standards. If any item arrives damaged, defective, or does not match the product photograph, you are eligible for an immediate replacement or exchange within 7 days of delivery.

2. Conditions for Return & Exchange

• Items must be unworn, undamaged, and returned in their original Zarina Jewels keepsake box.
• Earrings cannot be returned if hygiene seals are broken, unless received defective upon parcel opening.
• Notification must be submitted to our WhatsApp or email within 7 calendar days of courier delivery.

3. How to Initiate a Return

Simply send a photo or short video clip of the received item along with your order reference number (e.g., ZJ-XXXXX) to our official WhatsApp support line at +92 300 1234567.

Our team will verify the claim and arrange a return pickup or provide courier instructions.

4. Refunds on Cash on Delivery Orders

Because all orders are fulfilled via Cash on Delivery, approved refunds are transferred directly via secure online bank transfer, Raast, JazzCash, or Easypaisa within 3-5 business days after our inspection team receives the parcel.